How It Works
From initial consultation to doorstep delivery, we handle the complexities of international sourcing so you can focus on your project.
Share Your Requirements
Tell us about your project—the materials you need, quantities, specifications, and timeline. We'll discuss your goals and answer initial questions.
Factory Sourcing & Samples
We match your requirements with our vetted factory network. You'll receive product samples and detailed specifications to evaluate before committing.
Production & Oversight
Once approved, production begins with your dedicated specialist monitoring progress. You'll receive regular updates with photos from the factory floor.
Quality Control & Packaging
Our QC team conducts thorough inspections before shipment. We verify materials, finishes, dimensions, and packaging to ensure everything meets specifications.
Shipping & Delivery
We handle all logistics—freight booking, customs documentation, and delivery coordination. Your materials arrive at your specified location, ready for installation.
Frequently Asked Questions
What is the minimum order quantity?
Minimum orders vary by product type. For cabinets, we typically require a full kitchen set (approximately 15-20 cabinets). Flooring minimums are usually one container (~1,000 sq ft for hardwood). We can often accommodate smaller orders for samples or pilot projects—just ask.
How long does the entire process take?
From initial consultation to delivery, expect 10-14 weeks for most projects. This includes 1-2 weeks for sampling, 4-8 weeks for production, and 3-4 weeks for shipping and delivery. Rush options are available for some products.
What if I receive damaged or defective products?
We stand behind every shipment. Our multi-stage QC process catches issues before they leave the factory, but if problems occur during shipping, we work directly with you and our insurance partners to resolve them quickly—whether that means replacement, repair, or refund.
Can I visit the factories myself?
Absolutely. We can arrange factory visits for clients who want to see production firsthand. Many of our long-term partners have visited China and built direct relationships with the factory teams.
How do you handle customs and import duties?
We manage all customs documentation and brokerage. Import duties are included in our quotes—typically 0-4.5% for cabinets and flooring. We provide landed cost pricing with no hidden fees.
What payment terms do you offer?
Standard terms are 30% deposit to begin production, 70% balance before shipment. For established clients, we offer flexible arrangements including letters of credit for larger orders.
Do you offer design or specification assistance?
Yes. While we're not a design firm, our team has deep product knowledge and can help translate your vision into factory-ready specifications. We also work directly with your designer, architect, or contractor.
What certifications do your products carry?
All our products meet relevant US standards: CARB Phase 2 for composite wood, KCMA for cabinets, and appropriate ASTM standards for flooring. We provide certification documentation with every order.
Ready to Get Started?
Chat with our team to discuss your project requirements, or leave your details and we'll reach out to you.